Terms & Conditions

Last updated: 8 November 2026

1. Introduction and Business Information

These Terms & Conditions explain the arrangements for using this website and accessing dietetic services provided by Paulina Wrona.

Please read them carefully before requesting or booking a consultation.

Paulina Wrona
HCPC Registered Dietitian
HCPC Registration Number: DT036174
Independent practitioner (sole trader)

Business address:
4 Channing Road
Peterborough
PE1 5FH
United Kingdom

Email: contact@paulinawronadietitian.co.uk

Website: https://paulinawronadietitian.co.uk

These terms apply to website use and, where a consultation is agreed, form part of the arrangements for providing dietetic services.

Submitting an appointment request does not, by itself, create a confirmed appointment.

2. Dietetic Services

I provide personalised, evidence-based dietetic assessment, advice and nutritional support within my professional scope of practice.

My services include the following areas:

Personalised Dietetic Consultations.
Support for Complex Nutritional Needs.
Nutrition Support for Children.
Nutrition Support for Older Adults.

These are areas of support rather than separate treatment packages.

The type and suitability of support will depend on individual needs and circumstances.

I may recommend that you contact your GP or another appropriate healthcare professional where your needs fall outside my professional scope or require additional medical assessment.

3. Consultation Formats and Locations

Consultations are available remotely or through home visits in Peterborough and the surrounding areas.

Remote consultations may be conducted by telephone or through an agreed video communication platform, depending on individual needs and practical arrangements.

For remote consultations, please ensure that you have a suitable device, a reliable connection where required and an appropriate private environment.

Home visits must take place in an environment that is reasonably safe and suitable for a professional consultation.

I may suggest an alternative consultation format where necessary for safety, confidentiality or the appropriate delivery of care.

4. Appointment Requests and Confirmation

Appointment requests may be submitted through Wix Bookings or by contacting me directly.

All appointment requests are subject to availability and manual approval.

Submitting a request does not guarantee an appointment.

Your appointment will be confirmed only after you receive confirmation from me.

Where necessary, I may contact you to clarify the requested service, appointment format or practical arrangements before confirming a booking.

I may decline or suggest an alternative to a consultation request where I am unavailable, the requested service is outside my professional scope or the proposed arrangements are not appropriate.

5. Consultation Fees and Payment

Consultation fees are displayed on the Consultation Fees page of this website or communicated directly before a booking is confirmed.

The applicable consultation fee and any additional agreed charges will be confirmed before your appointment is finalised.

The following payment methods are accepted:

Online and telephone consultations

Payment is made by bank transfer. Payment details and instructions will be provided directly.

Home visits

Payment may be made by bank transfer or in cash during the home visit, as agreed when confirming the appointment.

Online card payments are not currently available through this website.

The payment method and any applicable payment deadline will be confirmed before the appointment.

No undisclosed additional charges will be applied.

6. Home Visits and Travel Charges

Home visits are available in Peterborough and the surrounding areas, subject to availability and confirmation of location.

Home visits within a 10-mile radius of Peterborough are provided without an additional travel charge.

For locations outside this area, additional travel charges may apply depending on the location and travel requirements.

Any applicable travel charge will be clearly communicated and agreed before the booking is confirmed.

No additional travel charge will be applied without your prior agreement.

7. Cancellation and Rescheduling Policy

I understand that circumstances can change and that you may occasionally need to cancel or rearrange an appointment.

Cancellations with at least 48 hours' notice

You may cancel or request to reschedule your consultation without a cancellation charge by providing at least 48 hours' notice before the scheduled appointment time.

If payment has already been made, you may request a refund or arrange an alternative appointment.

Cancellations with less than 48 hours' notice

If you need to cancel or reschedule with less than 48 hours' notice, please contact me as soon as possible.

Requests to reschedule will be considered subject to availability.

No automatic late cancellation charge is imposed under these terms. Any specific cancellation charge would need to be clearly disclosed and agreed before the booking is confirmed and must comply with applicable consumer law.

Missed appointments

If you are unable to attend your appointment, please contact me as soon as possible.

Missed appointments will be reviewed individually. No automatic non-attendance penalty is imposed under these terms.

Cancellations by me

If I need to cancel or reschedule your consultation, I will contact you as soon as reasonably possible.

You will be offered an alternative appointment or, where appropriate, a refund of any payment made for services not provided.

Nothing in this cancellation policy affects your statutory consumer rights.

8. Statutory Consumer Rights

Nothing in these Terms & Conditions excludes or restricts your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015.

Depending on the nature of the services and how a contract is formed, statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may also apply.

Where an applicable statutory cancellation right exists, information about the relevant cancellation period, conditions and procedure will be provided before you become bound by the agreement.

Where you expressly request that a service begins during an applicable statutory cancellation period, the legal provisions concerning services performed during that period may apply.

The 48-hour appointment cancellation policy operates separately from any applicable statutory cancellation rights and does not override them.

9. Your Responsibilities

To help me provide safe and appropriate dietetic support, please:

Provide information that is accurate and complete to the best of your knowledge.
Inform me about relevant medical conditions, allergies, medications and other information that may affect your nutritional care.
Tell me about significant changes in your health or circumstances.
Attend appointments at the agreed time or give notice if you cannot attend.
Continue to follow relevant advice from your GP or other healthcare professionals.

Please do not stop or change prescribed medication without consulting the appropriate prescribing healthcare professional.

10. Consultations for Children and Young People

Dietetic consultations for children and young people are arranged with the involvement of a parent or appropriate guardian.

A parent or guardian is expected to attend consultations involving a child.

The child's age, understanding, preferences and rights will be respected in accordance with applicable professional and legal obligations.

Consent, confidentiality and parental involvement will be considered in accordance with the child's individual circumstances and applicable law.

11. Professional Standards and Scope of Practice

I provide dietetic services in accordance with the professional standards and ethical requirements applicable to HCPC Registered Dietitians.

Advice is based on the information available at the time of consultation and is tailored to individual circumstances.

Dietetic support does not replace emergency medical care or medical assessment where these are required.

Individual responses to nutritional interventions vary, and no particular clinical outcome can be guaranteed.

If you are experiencing a medical emergency, call 999. For urgent medical advice that is not an emergency, NHS 111 may be appropriate.

12. Confidentiality and Data Protection

Personal and health information is handled in accordance with applicable UK data protection legislation and professional confidentiality obligations.

Further information about how personal information is collected, used, shared and protected is available in my Privacy Policy.

Information about website cookies is available in my Cookie Policy.

13. Website Information and Intellectual Property

The information on this website, including blog articles and general educational resources, is provided for information and educational purposes.

It is not intended to replace individual dietetic assessment, personalised healthcare advice or appropriate medical treatment.

Unless otherwise stated, original website content and educational materials created by me are protected by applicable intellectual property laws.

You may use materials provided specifically for your personal dietetic care for your own non-commercial purposes.

You must not reproduce, distribute, sell or commercially exploit protected materials without appropriate permission, except where permitted by law.

14. Liability

I will provide my services with reasonable care and skill, in accordance with applicable professional standards.

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Nothing in these terms affects your statutory consumer rights.

15. Complaints and Concerns

If you have a concern or complaint about my services, please contact me so that I can review the matter and respond appropriately.

Email: contact@paulinawronadietitian.co.uk

Postal address:

Paulina Wrona
4 Channing Road
Peterborough
PE1 5FH
United Kingdom

Where a complaint relates to professional conduct, you may also contact the Health and Care Professions Council (HCPC).

Website: https://www.hcpc-uk.org

16. Applicable Law and Changes to These Terms

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory legal protections that may apply to you.

Any dispute will be dealt with by the courts having jurisdiction under applicable law.

These Terms & Conditions may be updated from time to time to reflect changes in services, business arrangements or applicable legislation.

The most recent version will be available on this website.

Changes will not retrospectively alter the terms of an existing confirmed booking without an appropriate legal basis or agreement.